Centre recognised for commitment to people development
Organisational development provider Acua Limited was on hand to present an award in London to The Trafford Centre for its commitment to people development.
At the recent British Chambers of Commerce Awards (BCC), Jeanine Mortlock, managing director of Acua, handed over the gong for Commitment to People Development after the company was praised for a programme to improve employee development and customer service across all of its staff and managers.
This has resulted in a host of benefits, with a 17 per cent reduction in the number of complaints last year, 90 per cent customer satisfaction and accreditation to the Investors in People Gold Award.
The Trafford Centre, based in Manchester, employs 328 people and boasts more than 200 stores; beat off competition from hundreds of companies to win the honour, sponsored by Acua Limited.
On presenting the award to Gordon McKinnon from The Trafford Centre, Mortlock said: "As an organisation which works with businesses across a wide range of sectors to develop employee and leadership capability, improve performance and drive business growth we were delighted to sponsor the Commitment to People Development award and we congratulate The Trafford Centre on its success.
"The impact the training programme rolled out by The Trafford Centre has had on employee development and also customer satisfaction is extremely impressive and demonstrates just how instrumental people development programmes can be to business performance."