Suppliers commit to adding value for customers
Maintenance, repair and overhaul (MRO) suppliers Brammer have invested £500,000 in a training facility aimed at helping its employees optimise added value for its customers.
The training centre, located at Brammer's National Distribution Centre in Wolverhampton, comprises a classroom area, product training zone, and 'break-out' area for informal discussions and problem-solving.
The company has a strong track record in training and development - a commitment endorsed through its annual customer surveys - but the creation of the new facility marks the beginning of a new chapter in Brammer's continuous improvement in this area.
Ian Wearne, Head of training & development for Brammer UK, said: "In order to add maximum value for our customers - our key business goal - we realise that we have to optimise our understanding of the issues and challenges they face, whether these be technical or more business-led.
"While our nationwide team of close to 900 people boasts a vast array of knowledge gleaned from more than 9,000 years of experience, it's vital that we ensure our understanding of our customers' operations - and the multiple ways in which we can add value to them through our unrivalled product and service offering - is second to none.
"Ultimately our aim is to grow our business further but we will only do that by being able to operate in true partnership with our customers, so all the training is geared to meeting the real business needs facing those customers and maximising our ability to deliver value for them."