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Wednesday, January 2, 2013

RWE npower launch training initiative to improve numeracy skills

Energy business RWE npower has launched a pioneering training scheme to help jobseekers improve their numeracy skills and find work at npower's customer contact centres.

As well as offering high standards of customer service, npower's customer advisors must be competent with numbers to effectively deal with meter reads, customer bills and customer account queries. Applicants for roles at npower's customer contact centres - which employ approximately 5000 people in the North East alone - often fail to secure roles purely on their numerical ability, despite excelling in all other areas.

Recognising this, npower has launched an initiative to offer any recent applicants to npower's Customer Service Advisor roles who have been unsuccessful due to their maths ability the chance to enroll in a series of numeracy awareness courses. After completing the courses, they can immediately re-sit the numerical exercise and, if successful, they will be offered a role.

Launched in Sunderland, where npower's contact centres are one of the city's largest employers, the initiative is being carried out in partnership with Sunderland City Council and the University of Sunderland. Training is provided by the University at npower's contact centre in Houghton-le-Spring, with support provided by the business investment team at the council.

If successful, npower will endeavour to forge similar partnerships with other councils, with the aim of helping more people to build their confidence and find gainful employment whilst bolstering the energy firm' s workforce in this important customer-focused area.

Gillian Tarelli, resource and talent manager at npower, said: "At npower we are passionate about helping people to reach their full potential, and so are delighted to be working with our partners in Sunderland on this project.

"We hope that this pioneering partnership can become the blueprint for similar training schemes across all of our sites in the North East, harnessing the expertise of local authorities and educational organisations along with that of our teams at npower to improve employment prospects for people around the country."


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