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Saturday, February 9, 2013

CMI: NHS management failings are catastrophic

The NHS has come in for heavy criticism after the Francis Inquiry Report revealed the depth of the "catastrophic" management failings.

The study published this week confirmed that poor management standards and senior management failings led to the unnecessary deaths of hundreds at the Mid Staffordshire NHS Trust.

Petra Wilton, director of strategy and external affairs at The Chartered Management Institute, said a blame culture emerged within the NHS due to separation between the senior management teams and pleaded for immediate action to be taken.

"The Francis Inquiry Report has today exposed the depth of the catastrophic management failings at the Mid Staffordshire NHS Trust. It is clear that poor management standards and senior management failings led to hundreds of unnecessary patient deaths," she said.

"It has highlighted that bad management, when it comes to the NHS, really can cost lives. Urgent action is needed to ensure those working in management positions across the health service have the skills and training needed to bring about the necessary improvements in patient care.

"It's clear from the report that there was a dangerous separation between the senior management teams and those providing frontline care, which created a blame culture within the hospital with staff feeling under-valued, unsupported and in fear of reprisals if issues were brought to light."

Wilton stressed the need for an improvement in professional management standards and believes an emphasis on training and support can help to address this situation.

"There is a huge need to encourage staff to be more open and there has to be a sense of accountability at all levels to stop such inexcusable mistakes being made again. Whilst more regular and wider monitoring is welcomed by many, it is also essential that managers have the training and support needed to meet the standards expected.  Independent inspections can play a key role in raising standards, but it is critical that the need to meet targets does not continue to cloud core objectives such as staff wellbeing and patient care.

"It is vital that the report recognises the importance of building skills and performance against professional management standards and ensures that all staff, whether clinicians or managers, are encouraged to get qualified and recognised for their management skills," she concluded.

View the original article here

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