Video Arts achieves quality management standard for 12th straight year
Video Arts has been recognised for the quality of its video training service after being awarded the ISO 9001 quality management standard for the 12th consecutive year.
Following an independent assessment by ISO certification specialist QMS International, Video Arts was judged to have quality management processes and procedures in place that enable it to provide best practice generic and custom video training, as well as e-learning and m-learning resources, that consistently meet the exacting requirements of its customers.
All areas of the company's business were assessed in the accreditation, including its product line, its working practices, its learning and development activity and its customer interactions.
"Our reputation has been built on the quality of our resources and our level of service," said Martin Addison, CEO of Video Arts.
"The fact that we've now held the internationally-acclaimed ISO 9001 for 12 years provides reassurance to our customers that we set ourselves very high standards. We constantly evaluate our operations to ensure that those standards are maintained and further improved.
"The values of quality, service and continuous improvement are embedded into our business, along with great learning content, and we regard these as key to customer satisfaction."
ISO 9001 is a standard recognised in more than 150 countries worldwide. However, Greville Payne of QMS International, who was involved in the assessment of Video Arts, highlighted that only five percent of UK businesses have been awarded ISO 9001 certification. He paid tribute to "the investment in people and training that enables Video Arts to provide an efficient service to its customers".
Founded in 1972, Video Arts are a provider of video-based learning. It serves customers in 50 countries and produces learning content in 40 languages.