Skillsoft: Care workers need better training and regulation
A continuous learning approach, whereby all employees are aware of the standards of support they need to be offering, is vital.
That's according to Chris Thompson, senior product manager at Skillsoft EMEA. Thompson was responding to the release of the Cavendish review yesterday which suggests that many healthcare assistants receive minimal training before they can work unsupervised.
According to Thompson, with the amount of training and performance support available on-demand, there is no excuse for failing to get it right.
"It is really sad to see that there is still no minimum standard of training for healthcare assistants in hospitals. Those involved in patient care should take responsibility for training their staff to ensure they fully understand the importance of their role; especially as they are often caring for those who are most vulnerable and in need of support," he said.
"Care staff are the lifeblood of any hospital, so it is imperative that they can provide the best possible service to customers, making training and development a key area to get right. A continuous learning approach, whereby all employees are aware of the standards of support they need to be offering, is vital.
"As policies and procedures continue to change and be updated, only those organisations that have put effective training measures in place can prove that their staff deliver the compassionate and high quality service we all expect and deserve. Whilst scheduling a training day or half day can be costly when you factor in any travel and time away from work, alternative methods such as eLearning can reduce costs and provide more flexibility with scheduling, allowing employees to access training anytime, anywhere."
He added: "Simulations allow employees to gain experience and practice skills. Topical learning portals can be used to direct professionals to the most relevant material for their learning needs. Online books, summaries, articles and videos can be used as performance support on a daily basis. With so much training easily available on-demand and online, there really is no excuse for not getting it right."