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Wednesday, September 25, 2013

CIPD: Healthcare staff lack confidence in organisation's leadership

Smarter use of information on front line NHS employees could help prevent more scandals over poor patient care by highlighting early warning signs before problems escalate to crisis point.


That's according to new research by the CIPD,  in collaboration with the Healthcare People Management Association (HPMA), which found four in ten (43 per cent) healthcare workers surveyed are concerned that examples of poor patient care such as those highlighted at Mid Staffordshire NHS Foundation Trust could occur in their organisation.


The research, based on a survey of 1,021 healthcare workers, also found a quarter of doctors and surgeons (27 per cent) and a third of nurses (33 per cent) surveyed say they have been put under excessive pressure or bullied to behave in ways that are counter to patient care within the last two years. 


The survey 'Focus on culture change and patient care in the NHS'  was commissioned to explore the state of play in the healthcare sector following the report by Robert Francis QC into poor patient care provided at Mid Staffordshire NHS Foundation Trust, and to identify ways in which organisations can identify future problems before they escalate. Francis called for the creation 'of a common culture shared by all putting the patient first', but the survey suggests there is a long way to go before this is achieved.


Peter Cheese, CIPD chief executive, said the survey highlighted why NHS boards and leaders should ensure they put more emphasis on their people management and employee data: "NHS leaders should ensure they are putting more emphasis on monitoring, analysing and, crucially, acting on people management information and feedback from staff, which can provide early warning indicators for potential culture, capability and capacity problems linked to poor standards of care. Information from patients about their experience is of course crucial but good quality management information can flag problems further upstream before patient care has been fatally undermined.


"This issue has rightly been flagged as a priority for action by the recent Keogh Mortality Review. Better collection, reporting and analysis of data on, for example, training and development, appraisals, employee engagement, stress and absence can provide trust boards with key intelligence on how NHS Trusts are really functioning and highlight early warning signs which might indicate patient care is being compromised."


The study also reveals that too many nurses, doctors and other healthcare staff lack confidence in their organisation, its integrity and its leadership and feel that the biggest barriers to changing culture in the NHS and improving patient care are quality of leadership and a lack of confidence among staff that whistleblowers will be protected:


• Six in ten respondents (58 per cent) say they would be confident to raise a concern about the quality of patient care to senior management and of these just 57 per cent would feel confident that their concern would be properly addressed and investigated.


• A quarter of employees (26 per cent), rising to nearly half of all nurses (46 per cent), report they feel under excessive pressure every day (compared with an average of between 11 per cent and 14 per cent outside the NHS2) and less than a third of respondents (32 per cent) claim they are actively engaged at work.


• The most commonly cited way to improve patient care in the NHS was to improve engagement and consultation with staff (55 per cent). 


• Only one in four respondents (27 per cent), and just one in five nurses (20 per cent), agree they have confidence in their senior managers.


• Of the four in ten employees (44 per cent) who say there has been a culture change initiative to improve patient care in their organisation in the past 12 months, just 15 per cent say this has been very effective, with a fifth (19 per cent) believing it has failed to have any impact at all.


Kevin Croft, president of the Healthcare People Management Association, said: "These survey results are disappointing but similar to messages from the national staff survey. The findings reinforce the need for a much greater focus on the staff experience, good people management and staff engagement, at both a system and local level, to improve the patient experience. We know there is a clear correlation between a positive staff experience and better health outcomes for patients. Good quality people management information which shines a light on these issues can play a crucial role in helping care providers understand what underpins good patient care and provide earlier insight if things are going wrong."


Kevin Croft and Peter Cheese will be joined by Paul Nowak , TUC assistant general secretary , at the CIPD's annual conference in November where they will deliver a master class on how to put employee voice at the heart of sustainable business practice.  They will explore how corporate scandals can be prevented when employees are able to identify issues and confront board members, how simple changes to organisational culture can allow for employee concerns to be raised, and future practices and policies to help reduce organisations' exposure to risk. 

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